Terms and Conditions
Programming Policy – Refunds
The Pelham Public Library will refund program fees on the following basis:
- In the event of presenter/program cancellation, ticket price will be refunded.
- In a series program, such as children’s storytimes or computer classes, refunds will be offered only in case of a medical emergency. A late registrant for a series program like Storytime may, if space is available, have the series pro-rated to a maximum of 2 weeks.
- If a program is full or if there is a waiting list tickets/payments may be refunded up to one week before the event in order that others may attend.
The Pelham Public Library abides by the Municipal Freedom of Information and Protection of Privacy Act
For the purposes of fulfilling its mandate to make materials available, keeping necessary records, planning purposes, financial transactions, and ensuring the Library’s resources are safeguarded, the Pelham Public Library collects and utilizes personal information.
Information collected through our financial and cataloguing systems includes names, addresses, phone numbers, credit card information, and circulation history.
Credit card information is collected using secure encryption between your web browser and Elavon’s secure server. Apart from the cardholder name, we never see your credit card details.
This information will not be sold, given, or intentionally made available to other institutions or individuals without express patron consent.